Refund policy

PATHFEN Return & Refund Policy

At PATHFEN, we want you and your dog to enjoy every adventure. If something is wrong with your order, we’re here to help.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at pathfen@gmail.com within 30 days of delivery.

Include:

  • Your order number
  • A description of the problem
  • Clear photos or a short video showing the issue, where possible

We will review your request and arrange an appropriate resolution, such as a replacement or refund.

You will not be charged return shipping for an approved return involving a damaged, defective, or incorrect item.

Change-of-Mind Returns

Because of our current fulfillment arrangements, we do not generally accept returns or offer refunds for change-of-mind purchases, including orders where a customer no longer wants the item or selects the wrong color.

Please review your selection carefully before placing your order.

This does not affect any rights you have under applicable consumer protection laws.

How to Request a Return or Refund

Email pathfen@gmail.com with your order number and the reason for your request.

Please do not send products back without contacting us first. If a physical return is required, we will provide the appropriate return address and instructions.

Refund Processing

Once a refund is approved, we will issue it to your original payment method as soon as reasonably possible.

The time it takes for the funds to appear in your account depends on your payment provider or bank.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at pathfen@gmail.com.

We will try to cancel it before processing or shipment begins. Once an order has entered fulfillment or been dispatched, cancellation may no longer be possible.

Missing or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us.

We will review the tracking information and investigate the shipment. Where an order is confirmed lost or undelivered, we will work with you on an appropriate resolution, subject to applicable consumer rights.

Contact Us

For return, refund, or order-related questions:

PATHFEN Customer Support

Email: pathfen@gmail.com

We appreciate your trust in PATHFEN.

Hydration for every walk.